Delivery & Returns

Delivery Information

We offer islandwide delivery across Sri Lanka, ensuring your favorite NeoTarvos products reach you with care.

• Order Processing: All orders are processed and dispatched within 2-5 business days, except for weekends, festivals, and special holidays.

• Delivery Outside Colombo: Orders outside Colombo will be delivered via a trusted courier service within 3-7 working days.

Returns & Exchanges

Need assistance with your order? Our Customer Care team is here to help! Contact us at [your email] with your order details.

If you experience an issue with a NeoTarvos product, please include photos and a detailed description so we can assist you effectively.

• Exchanges or returns must be initiated within 30 days of delivery with proof of purchase (receipt, invoice, or order confirmation).

• We do not accept returns or exchanges for sale items or third-party products.

• Return/exchange courier charges apply, and processing takes 3-4 days after your request.

We’re committed to providing a seamless shopping experience, so reach out if you need any help!